Delhi is not just a city but also the capital of the country. It is also a union territory, with New Delhi as its capital. This information is enough to attract a lot of people with the hope of getting good jobs in the city. And the name is enough for the people to have big dreams and high expectations from the city and its development itself. The population of Delhi city is over 11 million, while the population of the NCT of Delhi (National Capital Territory) was about 16.8 million, according to the census of 2011. Delhi is one of the largest metropolitan cities in India. It is the second largest metropolitan area in the world after Tokyo. Life here is very busy. People do not like spending their time going to stores or restaurants after work. They would either prefer to get the required items delivered to their doorsteps. So, the job of being a delivery person in a city like Delhi has a large scope.

Interview Questions - Delivery Jobs

1. Do you possess a clean driving record without any violations?

The interviewer wants to know whether you are a reckless driver or not. Reckless or unresponsible drivers are fined by the local authorities. A company will not want to recruit a reckless driver that might ruin its image. You can answer this question as:

I have a clean driving record and never committed a serious road offence. However, I was in a road accident once, but the local authorities deduced the fault of another person involved in the accident.

2. Have you any experience as a delivery driver in India?

Companies want to hire experienced delivery drivers who know what they are doing. However, it does not mean a fresher cannot get a delivery driver job. Freshers must highlight their excellent driving skills to get a delivery job. For example, one can say:

It is my first time applying for a delivery driver job. However, I have abundant experience driving two-wheeler/four-wheelers on Indian roads. Here is my driving test result, which denotes my skills.

3. How do you drive in an area you have never been to before?

As a delivery driver, you will have to navigate through unknown areas. You must ensure the interviewer that you are confident in finding the right way through an unknown region. One can say:

I am confident in driving through areas I have never been to before. I have a GPS-enabled smartphone that helps me find my way in an unknown region. I am also familiar with other navigation technologies to find the right way.

4. How would you deal with a customer who isn’t happy with your delivery services?

The interviewer wants to check your composure levels with this question. You can say:

I will politely apologise to the customer and ask them the reason for the inconvenience. If the customer is unhappy due to a fault on my end, I will ensure them that it will never happen again.

Key Challenges in This Role

Delivery jobs might sound interesting, but they come with several challenges. Some challenges of working as a delivery driver in India are as follows:

Bad weather

As a delivery driver, you might get caught in rain, storm, or other bad weather conditions. However, you must maintain composure and get through the bad weather situation.

Time limit hassles

Delivery drivers often have to make timely deliveries to customers. Sometimes, the customer might be impatient and demand delivery quickly. In such a scenario, the delivery driver must maintain a calm head and interact with the customer to let them know the current status.

Traffic jams

Traffic jams are a reality on Indian roads. However, delivery drivers must know the skills to manoeuvre through a traffic jam. Also, delivery drivers must remain patient during a traffic jam. They can inform the customer that their delivery is late due to a traffic jam.

Advantages and Benefits of Delivery Jobs in Delhi

Flexibility: Indian delivery jobs frequently provide flexible working hours, which may appeal to people seeking a position that works around other obligations.

Independence: Delivery jobs provide for some independence because employees can work independently and are not obligated to report to a particular place.

Decent Pay: Deliveries might come with a good salary, especially for individuals who are able to deliver a lot of items quickly and effectively.

Opportunities for Growth: A few delivery services provide opportunities for professional advancement, such as managerial positions and routes into different corporate divisions.

Health Benefits: Delivery professions often require employees to engage in physical activity, which can improve their well-being.

Key Points to Remember

There are some important points that one needs to keep in mind before applying for the position of a delivery person:

• Be organi s ed, the very first thing to do is to be well organised and plan the deliveries accordingly. This progress will take time but help in the future.
• Plan all the routes you might have to follow. If you are working with the companies like Amazon, or Flipkart ; h ere, one has to deliver multiple orders at the same time. So, planning the routes can minimise the time.
• You have to make a call to the customers at every stoppage. And also ask them to give ratings as this can help the company and the delivery person both get better pay.
• It is important for one to be polite and follow the rules but also try not to be too good to anyone, focus on your work.
• Y ou might come across different type of people, so try avoiding conflicts, never let anything impact your performance, and have a positive attitude.

Types of Delivery Jobs in Delhi

• Food Delivery Person: It is a very common thing to see in everyday life, we can see some people in the uniform of Swiggy or Zomato making their deliveries.
• Package Delivery Person: Package Delivery drivers work for FedEx or Bluedart. These companies have their trucks, and distribution centres and they get the packages delivered to their respective destination on time. In comparison with the Food delivery jobs, it is better, but it require s more physical strength to carry loads.
• Newspaper Delivery person: This job can be done as a part-timer as it requires working early in the morning between 4 am to 5 am. Most people like reading newspapers early in the morning.
• Grocery Delivery Person: This is also a very common job as this facility is available in the local grocery shops as well as the big companies like swiggy instalment or any other.
• Medicine Delivery: The online medicine channels are required to have them delivered on the very same day or the next day the medicine reaches on time. One needs to be quick and can manage their time.
• E-commerce Delivery: This role is mainly to deliver the items that are bought online to their owners like Myntra, A mazon, or Flipkart.

Key Challenges in this Role

There are challenges in every sector of jobs. The same is for delivery jobs in Delhi too. There are several problems faced by delivery people in everyday life. There is no ideal condition for them to work. They have to go through a lot of issues as delivery boys.

• No matter what the condition of the weather might be, the delivery has to be done on time.
• There is no allowance for the maintenance of the vehicle, the fuel, or even the well-being (water, food, etc.) of the delivery person.
• The penalties are made to the Delivery person in the delayed deliveries as people intentionally order from far-off places so that they could get some coupons. The companies deduct from the pay of the delivery guy in the case of late deliveries.
• The roads, streets, and traffic in India are so unpredictable that they become a reason for delivery delays and start to complain about the delivery even when it is not their fault.
• If the delivery executive does not accept the pick-up of any type of order, the records become poor in the terms of the number of pings vs the number of acceptances. This ratio is compared to the number of deliveries that are done on time and the rating given by the customer. Based on these ratings, the delivery persons are paid commissions.
• Being a delivery guy, it is difficult for them to save for themselves as there are a lot of other expenses even with having their vehicles.

Qualifications/ Soft skills required

Delivery jobs in Delhi are a tough job for anyone to do. They face a lot of trouble in their everyday lives. They are always the people who are responsible for the transportation of items from one place to another. They have to make sure that the product of the customer arrives at its designated destination at the arranged time and in good condition.

• Educational Qualifications: Most hiring managers or recruiters always need a delivery guy to have at least a high school diploma or a GED. Some of the companies might renounce this requirement which could depend upon the record of the work and any other additional qualifications.
• Communication Skills: Communication skills are mandatory for the Delivery boy’s job. There are different types of people who place their orders online. You need to communicate respectfully and effectively no matter how the customer is. With the help of these skills, one needs to complete the reports and interact with co-workers and also the customers.
• Time Management: The deliveries are to be on time no matter what the condition is. If the deliveries get delayed, then the delivery boy gets penali s ed for it.
• Ability of Problem Solving: One has to have the ability to solve any type of problem and address every issue. One needs to come up with faster solutions so that they can keep up with the customer’s satisfaction.
• Physical Health: There is a lot of work and load on the delivery guys, one needs to have a good physique and strength in their body to work and lift the heavy packages whenever needed.