A receptionist is the point of contact for a business's management, staff, and customers. As much as possible, receptionists should conduct themselves in such a way as to give a positive impression and enhance their good image. Receptionists are in charge of welcoming guests and providing excellent customer service support. The job requires fostering a welcoming environment, returning calls, handling them appropriately, and attending to visitor inquiries. Receptionists need to keep on top of everything in an organisation, from knowing when crucial meetings will take place to arrange deliveries and setting up travel plans for employees. Since the job of a receptionist also involves customer service, having a friendly demeanour is necessary for success. Flexibility is a benefit in this profession because it can need working in shifts. In the end, a receptionist's obligations and tasks are to ensure the front desk presents commendations to visitors and completes all administrative errands to the highest standards.
The roles and responsibilities of a receptionist ate given as follows:
Receptions need to possess hard and soft skills contributing to their performance. Here are the top 3 skills required for a receptionist job:
Communication skills are a must to become a receptionist. Since the receptionists frequently communicate with clients by phone, email, or in person. A skilled receptionist can communicate information effectively and speaks loudly enough. The receptionist should be able to represent them with a pleasant smile on their face and jolly stature since they are the first desk that anyone approaches in the company. They should greet the clients nicely and politely speak to them. They have to talk to various people in the organisation and pass information regarding everything to the higher authorities, so communicating effectively is a plus.
A receptionist continuously balances a variety of tasks. They must manage numerous duties and guests simultaneously. They might have to take a call while using the computer to look up crucial information. Always write down critical chores so that you will notice them while focused. Furthermore, it's critical to realise that prioritising people who physically make an effort to visit. Emails and phone calls follow visitors. It's critical that they can switch between duties without stumbling, keeping in mind everyone's requirements and avoiding burnout or frustration.
As a receptionist, you must determine the main reason for a client's discontent and present a remedy. Concentrating on the issue rather than the client's unpleasant experience would be preferable. Every day, dozens of problems may occur. The receptionist's role is to remain composed and devise a solution. Receptionists are frequently the first to react and make decisions in emergencies. Callers or angry customers will occasionally be dissatisfied with the service or item. In this situation, the receptionist must maintain composure while coming up with a solution.
In India, a receptionist typically makes 14,244 rupees per month. With less than one year of experience to ten years, front desk receptionist salaries in India range from 0.2 lakhs rupees to 4 lakhs rupees, with an average yearly income of 2 lakhs rupees.
The top cities hiring to get receptionist jobs are:
Major industries frequently hiring for receptionist jobs in India are: