The person in charge of a company’s entrance desk, and perhaps a receptionist, is frequently the first to welcome clients, guests, and workers. They must convey courtesy, professionalism, and a positive first impact. A receptionist is frequently a member of the security team in organisations, keeping track of and documenting every person that enters the building. They aid guests in locating the appropriate employee and navigating the company.

They frequently answer a supervisor of management. A receptionist might even perform additional administrative duties, such as writing emails or making appointments, based on the organisation. In different organisations, a receptionist could have a variety of job titles. Additional names for this position include:

• Executive desk
• Front desk employee
• Assistant secretary at an office
• Secretary
• Office clerk receptionist
• Clerk
• The medical front desk clerk

Key Points to Remember

Key points to remember while performing the receptionist job are:

• They should possess excellent organising abilities. Along with answering phones and guiding guests, they frequently deal with clients, plan events, schedule meetings, etc.
• In Delhi, as technology is growing at a great pace so the receptionist must have a working technology background. The telephone, with its several buttons and distinct lines, is the most common piece of equipment receptionists must manage. Additionally, having computer skills is essential because most receptionists need to be proficient with word processors and email.
• Be trustworthy. There must always be a receptionist on duty since it is unprofessional for the business if no one answers the phone or if there is a long line of customers to be assisted. Being trustworthy should be a top priority; when the supervisor thinks you are trustworthy and would always be willing to assist, you will become irreplaceable
• It’s important to maintain a tidy environment as in Delhi the organisation ’s growth depends on this point. A clean environment reflects favourably on the person and the business.

1. In light of this, receptionists should adhere to the following key principles:
2. Dress neatly and press.
3. Maintain a neat haircut
4. Maintain good oral health
5. Use quality perfume

• In Delhi, visitors to various businesses may be dissatisfied for a variety of reasons. For instance, guests at hotels are frequently exhausted, while patients at hospitals are typically in anguish. Receptionists must pay attention to these clients’ needs if they want to put them at ease. They must maintain their composure and refrain from discounting the consumers’ difficulties.
• Receptionists need to be fully informed about the company in which they work. To appropriately respond to visitor inquiries, this is necessary.

They ought to have details like:

1. Location of various departments
2. Workers who are absent from work
3. Holidays for both businesses and employees

• Working in Delhi as a receptionist, you must determine the main reason for a client’s discontent and present a remedy. It might be preferable if you concentrated on the issue instead of the client’s unpleasant experience. Occasionally there will be angry customers or callers who were not satisfied with the service or item. In such situations, the receptionist must maintain composure while coming up with a solution.

Types of receptionist jobs in Delhi

Top receptionist jobs in Delhi are:

• The Visitor-Focused Receptionist....
• The Office Manager Receptionist....
• The HR-Focused Receptionist....
• The Executive Assistant Receptionist....
• The Customer Service Based Receptionist....
• The Social Media Marketing Receptionist....
• The Receptionist as Morale Booster....
• The Absent Receptionist.

Key challenges in this role

Some of the key challenges in the receptionist job are:

• Working remotely: Being in the same location all the time makes it difficult to maintain any sort of division between work and home life. But it is possible to make different distinctions. Consistency, for instance, may be incredibly liberating. Maintaining a balance requires setting reasonable hours for working, relaxation, and recreation. Office operating hours may define working time for people hired to answer callers and inquiries, which establishes a healthy rhythm. But it’s also crucial to have some flexibility.
• The difficulty of handling callers virtually increases the difficulty of a receptionist’s job. During normal conditions, it can be challenging to comprehend the caller’s question, choose the appropriate course of action, and decide who else to route or elevate the conversation to. However, when there is no one around to discuss things with, such as neighbouring co-workers or supervisors, and it is obvious that many people are eagerly waiting and ready to express their concerns, a larger backlog may develop.
• Frontline personnel are faced with more than just receiving calls in today’s contact centres, or even in fact, in either workplace involving customer support. Clients use a range of mediums, including emails, social networks, messaging apps, and video chat. While companies are eager to offer their clients most of these communication channels, frontline service personnel may find it difficult to maintain a close check on both of them, especially if they are operating “isolation” from the entire team.
• Understanding where the remaining members of the group are located is among the major, and possibly the most restrictive, challenges of handling calls remotely. A senior employee’s name is known by a client... Where is she, though? All the phone operator has to do is leave a message because they can’t even look across the space to see if she’s here anyway or because they don’t understand her schedule. This doesn’t exactly paint them in a favourable light and may be annoying for the call taker.
• Similarly, setting up meetings for clients as well as other teammates, whether they be in person or virtually, can be challenging. It just turns into a series of emails ping-pong trying to sync schedules & locate times that work for everyone.

Qualification/ soft skills required

Some of the qualifications and soft skills required for the job of receptionist in Delhi are:

• Although a bachelor’s degree is recommended, a diploma with just some university or relevant work experience is acceptable.
• 2+ years of experience working as an administrative assistant or receptionist
• Understanding of word processors and statistics
• Ability to establish an orderly file cabinet
• Superior customer service abilities and a polished phone manner
• Knowledge of BillQuick and Vorex or a desire to learn
• Working familiarity with marketing jargon and techniques
• Writing at least 70 words each minute
• The attitude of striving for more and improved work ethics.