Ghaziabad, formerly known as Ghaziuddinnagar is a city in Uttar Pradesh and is also a part of Delhi NCR. It is divided by the Hindon river flowing from the southern end of Ghaziabad to the northern part. It is also termed the ‘Gateway of Uttar Pradesh’ as it is the main road route into Uttar Pradesh from Delhi.

Being an industrial city, Ghaziabad had the fortune of being a beneficiary of various developmental programmes and schemes from both the private and public sectors. In its short period as a city [since Ghaziabad was announced as a district in 1976], Ghaziabad has accomplished great things.

Today, it is deemed as one of the fastest growing cities in the world. With all these changes and increasing population, employment rates are rising impressively.

The receptionist is a job position required in almost all kinds of businesses and hence receptionist jobs in Ghaziabad are open almost anytime.

Key Points to Remember

A receptionist’s job is not just to sit still and look pretty. There’s a lot that goes on in the back that is included in the job description for receptionist jobs in Ghaziabad. A receptionist is a person whose job usually takes place at the front desk where they are expected to welcome clients, direct them, receive phone calls, keep records and more. Following are things and pointers that will help you prepare for top receptionist jobs in Ghaziabad:

Build a CV

The most important thing for anyone looking for a job is a CV or a resume. Your chances of getting a job without a CV are very slim if not zero. A CV is a record of all your academic qualifications, work experience, skill set etc. It is the first impression you leave on the employer so it must be a decent one too.

A Cover Letter

Now, most of the time just a CV is not enough for landing formal jobs. Unlike your CV which you use generally for applying to all kinds of jobs, a cover letter is designed by keeping in mind a specific job. On the cover letter, you have to describe why you are the right person for the job, how your experience stands out etc. It is the first document the employer will see, even before the CV. So, this acts as your introduction and encourages the employer to take a look at your CV.

Communication Skills

In receptionist jobs in Ghaziabad, you will be required to communicate with several clients, visitors, business officials etc. Communication is the core of this job and there is no way you can get the job without decent communication skills. Having and developing the ability to communicate effectively will be a plus point in this job.

Types of Receptionist Jobs in Ghaziabad

As mentioned above, a receptionist’s job is not just smiling and saying thank you. Their role varies depending on the business they are working for. Although their job mainly takes place at the front desk, there are a lot of jobs where receptionists are also expected to help in other areas ranging from greeting clients and taking phone calls to manage office expenses, supervising office maintenance and helping the HR team.

Following are the types of top receptionist jobs in Ghaziabad:

• Virtual Receptionist
• Front Desk Receptionist
• Front Desk Executive
• Dental Receptionist
• Gym Receptionist
• Office Admin
• Telephone Operator
• Office Coordinator
• Hotel Receptionist
• Receptionist/ Sales Executive
• Pharmacy Receptionist
• Medical Receptionist
• Office Assistant
• Computer Operator
• Restaurant Receptionist

Key Challenges in This Role

Not every job comes as easy as breathing, there will always be some roadblocks along the way. These roadblocks challenge your ability to face problems, counter them and withstand them. Some of them are minor while some can take a long time to resolve. The key challenges you could face in receptionist jobs in Ghaziabad are as follows:

Understanding Customer Requirements:

As a receptionist, your job revolves mostly around the customers, clients, visitors, business associates etc. Most of your interactions will be with these people so it is essential for you to understand their language, needs and requests. The inability to do so will lead to stress and even frustration in the mind of the customer. Working around this challenge could be done by developing and honing your communication skills.

Too Many Calls:

Another major problem you could face is having too many calls. It is pretty common and the human mind not being flawless could lead you to forget about an important piece of information from the plethora of it. Next thing you know, you have made some big blunders. To save yourself from this situation you could note down the important points from the calls instead of relying on your mind.

Remote Work:

During the pandemic, most of the work went online along with receptionist jobs in Ghaziabad. Although now many companies have begun working at the office, a huge number of organizations have completely settled into working from home as their new work model. Remote work has a lot of benefits but it can be stressful in general. The balance between work and home gets mixed up messily. To avoid this, you can make schedules to clearly define your time between work and home.

Handling Multiple Platforms:

For receptionist jobs in Ghaziabad, you will be required to handle various platforms for customer support, taking calls, arranging meetings and more. This could be a challenge for new candidates who don’t have much knowledge about these platforms and how they are expected to use them. Handling all of them at the same time can be quite overwhelming for a single person.

Schedules:

A receptionist’s job may also include setting up meetings between the company heads and clients. This would lead to finding gaps in the schedules of these people which is not always an easy task. What works for one may not work for the other. This constant back and forth of potential time, date and place could wear you out, making scheduling a challenge in this job.

Qualifications/Soft Skills Required

Although there is no set course or degree requirement for people looking for receptionist jobs in Ghaziabad, some courses and degrees will give you brownie points over the other applicants for the job. The UG and PG degrees include:

• Business Administration
• Hotel Management
• Communication

Apart from these degrees, many job descriptions for receptionist jobs state what any graduate would do. At times, only 10+2 qualification is required. The specification varies from business to business. Nonetheless, candidates having degrees or diplomas in communication, management and such will be preferred by employers.

The soft skills required to land receptionist jobs in Ghaziabad are:

• Verbal communication
• Active listener
• Organization
• Multi-tasking
• Telephone skills
• Quick learner
• Teamwork
• Basic computer knowledge
• Problem-solving
• Compartmentalization
• Customer service
• Basic math and accounting knowledge