Sonipat is a city in the state of Haryana. It is one of the biggest cities in the state of Haryana, and the supply of raw materials and energy from Delhi close by has aided the city's industrial growth. Additionally, it has an ample number of openings for technical support jobs.

In top technical support jobs in Sonipat, you are in charge of maintaining and repairing the IT systems. This job also consists of responsibilities like troubleshooting network problems and setting up and configuring hardware and software.

Many companies and businesses in Sonipat are hiring technical support professionals in order to aid them in resolving technical problems involving client accounts or the software architecture of the corporation.

Key Points to Remember

There is a surging demand for technical support jobs in Sonipat. However, it is not an easy task to get hired as a technical support professional. You must have adequate knowledge about this job and its responsibilities.

It is predicted that in the coming future the demand for technical support employees will increase by many folds since many organizations are emerging in Sonipat. As a result, it is safe to say that technical support jobs in Sonipat are here to stay.

Thus, it is a sustainable job. However, before applying for these jobs make sure that you have all the relevant skills and qualifications. There are some other aspects as well that need to be taken into consideration. Keep reading this article to learn more about technical support jobs in Sonipat.

Understanding responsibilities

As a technical support representative, your job is to identify and rectify all the issues related to hardware and software. You also need to troubleshoot technical issues and fix them. These are some of the fundamental duties. Let us learn more about the tasks of a technical support employee. The responsibilities of technical support employees are as follows -

• Help clients in setting up software and hardware
• Diagnose and fix technical issues
• Juggling several cases at once
• Communicating with the clients and providing them with relevant solutions
• Report challenging issues to a senior analyst or support specialist
• Delivering assistance through the creation of procedure documentation
• Provide users with hardware recommendations if their PCs can't run a specific software
• Contacting clients again to make sure the issue has been rectified
• Assisting with the launch of new applications
• Evaluating and testing new technology

Meeting requirement

It is no brainer that the essential requirement while applying for technical jobs in Sonipat is having relevant technical knowledge. However, this job also demands some more skills. Since this job requires you to speak to the customers and walk them through the required procedure, it is essential that you possess great communication skills. You should be able to explain to the customer in layman's language as you will not encounter every customer who has sound technical knowledge.

Additionally, you should have a presence of mind and efficient problem-solving ability. This will help you in dealing with the problem and immediately come up with a viable solution. When it comes to dealing with customers, you should be patient. You will frequently have to deal with irate or upset consumers, and you must not retaliate aggressively.

Expanding knowledge

Firms and organizations are looking for employees who have sound technical knowledge. While applying for technical support jobs in Sonipat, make sure that you build a good resume reflecting your technical and programming skills. You must possess a degree in Computer Science, Engineering or Information Technology.

Having certification in Microsoft and Linux will give you an edge over other candidates. You should be proficient in handling multiple tasks efficiently. Additionally, you must also have great communication skills and problem-solving skills.

Types of T echnical S upport J obs in Sonipat

The technical support jobs in Sonipat are divided into different categories like tier 1, tier 2 or tier 3 based on the knowledge and experience of the working professional. Here’s a list of 15 different types of technical support jobs -

• Desktop support technician

When someone has an issue with their desktop and related devices, they typically call a desktop support technician first. These IT specialists assist in troubleshooting the desktop issue, identifying a solution, and implementing that solution.

• Service desk technician

This is an ideal job for you if you find problem-solving fascinating. It is crucial for service desk personnel to be able to communicate with internal and external clients successfully since they operate on the IT help desk or service desk.

• IT support technician

An IT support technician’s job is to install, maintain, and fix hardware and software on tech equipment. It is essential to have knowledge of networks, mobile devices, printers, and scanners. In this position, it's crucial to have excellent communication skills so you can patiently explain problems to others.

• IT help desk specialist

The duties of IT help desk professionals include both routine tasks like software installation and employee training as well as technical support.

• Service desk analyst

Incoming IT support requests are handled by service desk analysts, who collaborate closely with other team members to find solutions. IT professionals working in this field must constantly put customer service first.

• Help desk technician

IT specialists who operate at the help desk must have both the technical know-how to troubleshoot issues and the communication abilities to communicate solutions to non-technical people.

• Technical support engineer

This area of job in IT support assists in resolving network-specific, hardware, and software issues for the company they work for.

• Technical support representative

A technical support specialist is in charge of giving excellent customer service to coworkers or clients that call in for assistance.

• Technical support specialist

A technical support specialist is a crucial component of an IT support staff, and larger businesses typically hire more than one at a time due to the strong demand for such abilities.

• Field service technician

Helping end users get the most out of their technological equipment is the primary responsibility of a field service technician. These IT specialists frequently travel to customers' homes and offices to assist with the installation or repair of gear and software.

• Help desk support

Help desk support IT professionals frequently need to have good troubleshooting and problem-solving skills because they are often the first to learn about a potential technical issue.

• IT support specialist

IT support experts are in charge of looking into, resolving, and evaluating tech issues for people at their place of business or for outside clients.

• Desktop Support Analyst

Analysts working in desktop support are entrusted with resolving unique, infrequent issues with software and operating systems.

• IT support analyst

These IT specialists oversee regular tech assistance, evaluate tech efficiency inside their company, and work to maintain a high standard of technology.

• PC support associate

Every day, PC support associates help customers with other kinds of PC technical support, develop and maintain computer networks, and install, configure, and update software and drivers.

Key challenges in T his R ole

One of the essential skills that is required while performing technical support jobs in Sonipat is communication skills. However, often the technical support professionals lack the essential communication skills and are inefficient while helping the customers.

Additionally, as a technician, they can occasionally have to deal with upset clients. Therefore, it is crucial that they keep their cool and refrain from taking violent offense.

Qualifications /Soft S kills R equired

Educational Qualifications -

• A degree in Computer Science or IT
• Graduation with IT certification
• Should have sound technical knowledge

Skills -

• Should be a great communicator with listening skills
• Should have a presence of mind
• Should have problem-solving skills
• Should be flexible with job types and shifts